Warranty & Consumer Guarantees

OULIV products and services are supplied by Ouliv Pty Ltd (ABN 12 616 948 577).

Australian Consumer Law

Nothing in an OULIV warranty excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Consumer guarantees apply independently of any additional manufacturer or commercial warranty offered by OULIV.

OULIV Product Warranty

Where an OULIV product is supplied with an additional written warranty, the applicable warranty period, covered components, exclusions and claim procedure will be stated in the product documentation, quotation, order confirmation or Warranty Certificate supplied for that product.

This website does not create a warranty period where no specific warranty period has been confirmed in the applicable product documentation.

Warranty coverage will generally not extend to faults or damage caused by:

• misuse, abuse, accident or abnormal use;
• unauthorised modification, dismantling or repair;
• installation or relocation not performed or approved by OULIV where this causes the fault;
• failure to follow supplied operating or maintenance instructions;
• damage caused by the building, electrical supply, water, fire or external events; or
• normal wear and tear.

These exclusions do not limit any rights that cannot legally be excluded.

Making a Claim

For product or warranty assistance, contact:

OULIV Customer Support
Email: info@ouliv.au
Phone: 03 8808 5088

Please provide your name or organisation, product model or serial number, proof of purchase where available, installation location, a description of the issue and relevant photographs or video.

OULIV will assess the matter and advise the appropriate next step. Where Australian Consumer Law requires OULIV to provide a remedy or bear reasonable claim costs, OULIV will do so.