Privacy Policy
Last updated 29 August 2026
OULIV is operated by Ouliv Pty Ltd (ABN 12 616 948 577). We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
Information We Collect
We may collect your name, company or organisation, email address, telephone number, location, project requirements, product interests, correspondence, floor plans, site photographs and other information you provide when requesting a quote, booking a demonstration, contacting us or making a partner enquiry.
Our website may also collect technical information such as IP address, browser/device information, pages viewed, referral source, cookies, UTM parameters and advertising identifiers.
How We Use Information
We use personal information to:
- respond to enquiries and provide quotations;
- assess product, delivery and installation requirements;
- arrange demonstrations, orders, delivery, installation and after-sales support;
- manage customer and partner relationships;
- improve our products, website and services;
- conduct analytics and measure marketing performance; and
- send marketing communications where you have consented or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time.
Disclosure and Overseas Processing
We may disclose information to related OUSON Group entities and to service providers involved in IT, hosting, CRM, analytics, marketing, professional advice, manufacturing, logistics, installation and customer support where reasonably required.
Some providers may process information outside Australia, which may include the United States and China. We take reasonable steps to protect personal information in accordance with applicable Australian privacy requirements.
Security and Retention
We use reasonable administrative, technical and physical safeguards to protect personal information and retain it only for as long as reasonably required for our business, contractual and legal purposes.
Access, Correction and Complaints
You may request access to, or correction of, personal information we hold about you, or raise a privacy concern, by contacting:
OULIV Privacy Officer
Email: info@ouliv.au
Phone: 03 8808 5088
We will review privacy complaints reasonably and promptly. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time by publishing the revised version on this website.